FAQs

Please contact us at 1.800.524.4649 or use our Dealer Finder here.

  • Please ask your sales representative for proper training.
  • Download Tool Operation & Safety Manual here.
  • If cycling the tool does not clear the jammed fastener, remove the nosepiece completely. The jammed fastener can then be removed from the other end.
  • DO NOT strike the tool against the substrate to dislodge the fastener.
  • If the fastener remains permanently jammed, please contact the appropriate support personnel.
  • Check if you are fastening to the appropriate substrate material.
  • Check the nosepiece is free of debris and reset the tool.
  • Check if the correct nosepiece is being used (According to Nosepiece Guide).
  • Ensure the tool is assembled properly according to the manual and instructions.
  • Before firing, make sure the nosepiece is perpendicular (right angle) to the material surface. The tool is not designed to fasten at other angles.
  • Check if the firing pin is piercing the Nitroset pill. If it’s piercing the pill and not firing, then check for damage to the firing pin. Replace firing pin if damaged.
  • If the tool still does not actuate after checking all the above, follow the manual and disassemble to check for broken parts.
  • Check if you are fastening to the appropriate substrate material.
  • Check if the correct nosepiece is being used.
  • Before firing, make sure the nosepiece is perpendicular (right angle) to the material surface. The tool is not designed to fasten at other angles.
  • Check and clean the debris cup. Ensure the vents in the debris cup are clear of debris.
  • Ensure the debris cup and nosepiece is securely fastened to the tool.
  • Ensure the tool is assembled properly according to the manual and instructions.
  • Clean and lubricate according to the operator’s manual.
  • Check that the springs are clean and straight.
  • Disassemble the tool and check to see if the buffer is in place. This part acts as a shock absorber. Damage to the tool is possible if used without the buffer properly inserted.
  • Clean the tool to ensure no debris has gotten into the main body of the tool.